Refund Policy | American Certification Board (ACB)

1. Overview

American Certification Board (ACB) course training is free. Certification fees apply only when you earn a credential, as listed per track in our certifications catalog. This Refund Policy explains when fees may be refunded. See also How Fees Are Used.

2. Certification Fees

Before substantial progress: If you pay a certification fee but have not substantially started required assessments for that credential, you may request a full refund within 14 calendar days of payment.
After substantial progress: Once you have substantially started coursework or assessments toward certification, fees are generally non-refundable, except where required by applicable law or at ACB's discretion for documented technical failures on our platform.
Issued credentials: Fees are not refundable after a certificate has been issued for the paid track.

3. Scholarship Applications

Scholarship applications and English placement tests are free. No fees are charged to apply for a scholarship, and no refunds apply to scholarship decisions. See our Scholarship Policy for award terms.

4. Donations

Voluntary donations to Build Champions through our Donate page are generally non-refundable once processed, except in cases of duplicate charges or processing errors. Contact us promptly if you believe a donation was made in error.

5. Duplicate or Erroneous Charges

If you were charged twice for the same certification fee or charged in error, contact us within 30 days with your account email and transaction details. Verified duplicate charges will be refunded in full.

6. How to Request a Refund

Email info@acboard.us or use our contact form. Include your full name, account email, certification track, payment date, and reason for the request. ACB will respond within 7 business days.

7. Chargebacks

Please contact us before initiating a payment dispute. Filing a chargeback without first seeking resolution may result in suspension of your account and certification records while the dispute is investigated.

8. Changes

We may update this policy from time to time. The revision date at the top of this page reflects the latest version.

9. Contact

Refund questions? Contact us or email info@acboard.us.